Q: What are your shipping charges?
A: We charge a flat rate of $5.00 for all orders regardless of size. This is because a number of our proprietary products are large in size. Any order above $50 qualifies for FREE SHIPPING. Yay!
Q: What are your shipping times?
A: All orders are shipped the day they are received through UPS or USPS. Delivery times depend on location. All orders ship from Washington State. Most deliveries will arrive between 2-7 business days through USPS First Class (Priority when available) and 2-6 days through UPS. FedEx is not available for free shipping. All online orders ship the day they are received, unless received after 2pm Pacific Standard Time. Then the order will be shipped the next day.
Q: What is your return policy?
A: All items sold on our site are backed by a 100% Money Back Guarantee. If you are unsatisfied with any product, feel free to return it at your cost within 60 days of purchase for a full refund.
Once your items are returned to our facility and reviewed, you will receive a payment refund typically within 2-6 business days.
Q: Do you ship internationally?
A: Because many of our products are heavy and subject to various tariffs & fees, we are unfortunately unable to ship outside the United States. We are currently working on developing an international network so please continue to check-in to provide feedback & solutions.