At Everything You CBD, we strive to maintain the highest standards of journalistic integrity and accuracy. We value feedback from our readers and take complaints seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving editorial complaints promptly and fairly.

Scope:

This policy applies to complaints regarding the editorial content published on the Everything You CBD website, including articles, reviews, and other written materials. It does not cover advertising or sponsored content, which are subject to separate guidelines and regulations.

Submitting a Complaint:

If you have a complaint about any editorial content published on Everything You CBD, please submit your complaint in writing to [email protected] Please include the following information:

  • Your name and contact details
  • The specific article or content in question
  • The nature of your complaint
  • Any supporting evidence or references that help explain your concerns

Complaint Review Process:

  • Initial Assessment: Upon receiving a complaint, our editorial team will conduct an initial assessment to determine the validity and seriousness of the complaint. We may request additional information or clarification from you if needed.
  • 3.2 Investigation: If the complaint is deemed valid, our editorial team will conduct a thorough investigation. This may involve reviewing the relevant content, interviewing the individuals involved, and consulting with subject matter experts.
  • 3.3 Resolution: Once the investigation is complete, we will take appropriate action to address the complaint. This may include one or more of the following:
  • Correction: If an error or inaccuracy is found, we will promptly correct the content and, if necessary, issue an editor’s note or clarification.
  • Retraction or Removal: In cases where the content is found to be false, misleading, or in violation of our editorial standards, we may retract or remove the content from our website.
  • Apology or Explanation: If the complaint is valid and warrants an apology or further explanation, we will provide a public statement acknowledging the error or addressing the concern.
  • Future Prevention: We will take measures to prevent similar issues from occurring in the future, such as reviewing editorial processes, providing additional training to staff, or implementing improved fact-checking procedures.
  • Communication: We will maintain open and transparent communication with the complainant throughout the process, providing updates on the status and outcome of the investigation.

Timeframe:

We aim to acknowledge complaints within five business days of receiving them. The resolution process may take longer, depending on the complexity and nature of the complaint. However, we strive to resolve complaints in a timely manner and will keep you informed of any significant delays.

External Bodies:

If you are not satisfied with the outcome of our internal complaint resolution process, you may choose to escalate your complaint to external regulatory bodies or industry associations that govern journalistic practices. We will provide you with the necessary information to pursue such avenues if requested.

Privacy and Confidentiality:

We treat all complaints with the utmost confidentiality. Your personal information will be handled in accordance with our Privacy Policy and used solely for the purpose of addressing and resolving your complaint.

Contact Us:

If you have an editorial complaint or any questions regarding our Editorial Complaints Policy, please contact us at [email protected] We appreciate your feedback and are committed to maintaining the highest standards of journalism and transparency.

Last Updated: 24-7-2023